Terms of Business v1.4
Who are we?
CarFinance365 are a customer introduced vehicle finance broker, working with our customers in an effort to try to obtain you the best finance deal for your circumstances. Whilst we will never advise you, we provide you information on the options we have to help you make an informed decision. We understand that obtaining vehicle finance sometimes isn't the easiest process, and whilst we cannot guarantee you finance (no-one can!) we work with a panel of lenders who offer consumers a variety of rates and deals.
Car Finance 365 is a trading name of Flamingo Associates Ltd, who are authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 808522. We act as a credit broker, not a lender and we may receive a commission for introducing your details to our finance partners. Our registered address is 15 Preston Street, Fleetwood, England, FY7 6LZ (company no. 11037446).
If at any point you have any questions, or need to contact us for any reason, you can do so using the details below. Our team are happy to help!
- E: firstname.lastname@example.org
- P: 1A Market Place, Poulton-Le-Fylde, Lancashire, FY6 7AT
- T: 01253 574293
Finance Options & Credit Searches
In order to try to obtain you a finance acceptance, we will pass you details to the lenders with whom we work with. In order to ensure we treat our customers fairly, we do not send you to all of our panel, but rather send you to those who accept your current circumstance. We do need to make you aware that whilst finance cannot be guaranteed, our team will try their best to obtain you an acceptance.
Our lenders will check your information with credit reference and fraud prevention agencies to fully assess your application. The majority of our lenders complete a soft search, however, please note that if approved and in order to proceed they may complete a full search, which will show on your profile. If you do not consent to the above searches being carried out, please do not submit your application. Our team will not process any application without your explicit consent. As per your rights you can request for us to stop processing your information at any time.
Please note that all finance is subject to status and income. Our lending panel reserve their right to withdraw their offer of finance or request additional information or evidence.
Aftersales products may be available to you, whilst we do not offer such product we encourage consumers to complete thorough, informed research, as such products may benefit and protect them in the future.
We may receive a commission for introducing your details. Please note this is fixed and will not affect the rate you are provided. We will always provide you the best acceptance from our panel.
Our ICO number is: ZA298345
Delivery and Collection
It is important that you are happy with the vehicle you are financing and we encourage our customers to fully inspect and test drive the vehicle they are financing before taking possession of the vehicle.
Our team will carry out checks on the vehicle and dealer to fully assess them, this information will be provided to you to help you make an informed decision.
It is your responsibility to arrange with the supplying dealer as to whether you will be collecting the vehicle or requesting delivery. In the event you choose to have the vehicle delivered without seeing the vehicle, this can be classed as distance selling.
Should you have any questions regarding this, please contact our team for further information on your rights.
We always want to provide you with the best service that we can, however we understand that sometimes things can go wrong. For full information on how to inform us of your complaint, use the above contact information or view our complaints procedure here -- https://www.carfinance365.co.uk/complaint-procedure.php